TVK Shop - Shipping Information
Where can you ship to in the UK?
We deliver anywhere in the UK, via Royal Mail, DPD and Yodel.
Our system will calculate the cost of your shipping at the point of checkout, based on the weight and volume of the goods you have ordered. You can use the below as a guideline in advance of you checking out.
Please note - ALL MAINLAND ORDERS ABOVE £50 GET FREE SHIPPING (Keep your order above £50 for the best VALUE possible. All orders over £30 will get a free mug)
Under 2KG - £3.99
Over 2KG - £6.99
Chilled - £6.99
Isle of Wight - £6.99
Scottish Highlands and Islands (Shipments take 2-5 days)
Postcodes as follows:
Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
All shipments - £14
Northern Ireland, Isle of Man and Scilly Islands (shipments take 2-5 days)
Postcodes as follows:
BT, IM, TR21-25.
All shipments - £17
How much can you send?
Up to a maximum of 30KG
How long will delivery take?
At checkout you will be able to select Royal Mail untracked (2-3 days) or DPD Tracked (Next Working Day) if ordered before 2pm. Shipping options are determined by your postcode, i.e Northern Ireland will not have the option to select Next Day.
All orders that included CHILLED ITEMS placed Next Day DPD AFTER 2PM on a Thursday will be shipped on Monday for Tuesday delivery unless you select Next Day Saturday delivery at check out. This is because we are unable to send chilled goods in transit on a Friday for a Monday delivery without risk of them spoiling.
How will you package Chilled Goods?
Our chiller where we keep our chilled goods, has a constant temperature of 2 degrees. We pack items that require chilling with special frozen gel pads that can keep products chilled at less than 5 degrees for over 48 hours (as a minimum). The frozen gel pads and chilled products, are sealed inside an ice cube bubble bag (silver lined to retain the cold) to assure no loss of temperature, even in summer months. If you are in a Next Day zone, you will likely find that the freezer pads are still frozen solid on arrival at your door.
Please note - All products ordered should be put into a fridge as soon as received. From our experience, it is very difficult to 'spoil' vegan food, but best practice would always be to ensure it is kept below 8 degrees.
Special Terms and Conditions for Chilled Items:
Generally, orders placed online are covered by 'distance selling regulations'. This means you will have the right to return shipments you are not happy with. Our Chilled shipments are exempt from these regulations, which is explained below:
In our Terms and Conditions you must accept the following reasonable points:
You have invited us to send chilled goods to you at your request, in the knowledge of the possibility that the goods may be delayed in transit and/or may travel in conditions where they are not chilled as recommended by the manufacturer.
- You accept that the products are safe for periods of time even when not chilled below 5 degrees.
- You accept that we endeavor to send parcels with chilled items as fast as possible, but that you have a responsibility to provide an accurate address for delivery and to be available, or to arrange to have someone available to take the parcel in for you and place chilled items in a refrigerator. You indemnify us against any liability for the products in cases where they cannot be delivered by errors or omissions in the delivery information you provide to us or if a driver is unable to leave the parcel at the address you have provided regardless of 'no signature required' stickers or messages to leave without signatures'.
- You agree that you have a responsibility to inspect your products for signs that they may be unfit for consumption and report any concerns within 24hrs.
I am outside the UK, how much will delivery cost?
This will depend on where in the world you are. To find out if we can ship to you and how much it will cost, just make an order and go to the checkout.
Please note that we do not send chilled goods outside of the UK, as no carrier can deliver chilled items within an an appropriate timescale.
How long does international delivery take?
This will also depend on what you order and where you live. The orders are tracked, so you will be able to keep on top of where your parcel is.